United Van Lines Drivers Share Their Horror Stories With Us

Moving to a new home can be an exciting but stressful experience. It requires careful planning, organization, and the assistance of a reliable moving company. However, not all moving companies are created equal, and some can turn what should be a smooth transition into a nightmare. One such company that has garnered a reputation for its questionable practices is United Van Lines. In this blog post, we will delve into the dark side of moving with United Van Lines, as shared by their drivers.

Unfair independent contractor contracts, charged for claims even though most drivers have the pre- existing damages noted on an inventory control form.      One of the most common complaints about United Van Lines is the unreliability and unprofessional behavior of their drivers. Many drivers have reported instances where they showed up late or, in some cases, didn’t show up at all. This can cause significant stress and inconvenience for clients who have meticulously planned their move around the scheduled arrival of the moving truck. Furthermore, some drivers have gone to extreme lengths by abandoning their clients’ belongings on the side of the road, leaving them stranded and without their possessions. Another major concern when moving with United Van Lines is the potential loss or damage of belongings during the move. Numerous reports have surfaced regarding items going missing or being damaged beyond repair while in the care of this company. Unfortunately, it seems that United Van Lines does not take full responsibility for these losses or damages, leaving clients frustrated and without proper compensation for their losses

The driver statements are confusing to most drivers, United Van Lines covers up the transparency of discounts that are given to each consumer then passed on to the driver and in most cases have a driver contract that is as long as 50 pages, you need 10 rocket scientist and 10 lawyers to decipher it.

The Inconvenience of Poor Communication and Customer Service from United Van Lines

Effective communication and excellent customer service are essential when dealing with a moving company. However, United Van Lines has been heavily criticized for its poor communication practices and lackluster customer service. Many drivers have reported that the company fails to respond promptly to client inquiries or complaints, leaving them feeling ignored and frustrated. This lack of communication can lead to misunderstandings, delays, and an overall negative experience for clients, which also effects the driver handling the goods.

The Horror of Theft and Burglary During a Move with United Van Lines

One of the most distressing experiences that can occur during a move is theft or burglary. Unfortunately, United Van Lines has been known to have such incidents happen during their moves. Clients have reported valuable items going missing, and in some cases, even entire shipments being stolen. What adds insult to injury is that the company does not always take full responsibility for these incidents, leaving clients feeling violated and without proper recourse, theft often occurs because of United Van lines not paying there drivers enough money or in the 15 allowed federal leasing regulations terms and United Van Lines is the biggest junk hauler in the industry with discounts as high as 75 percent off the move which in turn effects the drivers revenue.


How to Avoid the Dark Side of Moving with United Van Lines

While the experiences shared by drivers and clients of United Van Lines are undoubtedly disheartening, there are steps you can take to avoid falling victim to their dark side. Thoroughly researching moving companies before making a decision is essential. Reading reviews and seeking recommendations from friends and family who have had positive experiences can provide valuable insights. Additionally, clear communication with the moving company about expectations and concerns is crucial. Documenting all interactions and agreements with the company can serve as evidence in case any issues arise. Lastly, considering hiring a professional moving coordinator who can oversee the entire move can alleviate stress and ensure a smoother experience, United Van Lines claims to be #1 but from the drivers point of view we have has long discussions on the way they have been treated.

As an consumer requiring a move we highly recommend choosing a small carrier, stay away form the big carriers, here are some reviews from customers within the united system.

JaimeMarshfield, MA

Reviewed Dec. 21, 2019

Recently moved from PA to MA and selected United Van Lines even when they were more expensive than 4 other firms I contacted – I thought I was buying peace of mind. Surprises started with a bad estimate (even when I requested to do it twice) asking me to pay more than what they promised in their offer… and they were late in delivery due to poor coordination at their dispatch office. Submitted a claim for additional expenses I incurred due to their delay in delivery and received an email agreeing to pay about 15% of my out of pocket expenses. Hope this review helps others not fall in same trap I did.

ChuckWinfield, TN
MoversQuote AccuracyDamagePacking

Reviewed Dec. 11, 2023

The Move was from California to Tennessee, We went through a local mover on the advice of our Real Estate agent. The Company Cardinale came out and gave us an estimate, we had 3 other companies also estimate cost and the prices were similar. The day came for Cardinale to pack us out and my wife was onsite during the pack out. They did a good job packing our high value item stuff and required us to make a high value item list .In addition we had to pay a fee for insurance coverage as it was estimated our cargo was valued at around 103000. Cost of move was 34000. The plan was for us to fly out and receive our stuff in a couple of days, so we flew out to our house in Tn and right after we arrived the moving company texted us that the truck was broke down in Nevada. They said it might get fixed in time for us to still receive our goods, however it was broke down for a couple of weeks so we had to fly back to Cali and go to work. Moving company said they would reschedule delivery.

About 2 months later we flew out to Tn to receive delivery that had been rescheduled. When the moving company got their truck fixed they put our stuff in storage temporarily until scheduled delivery date. When our stuff was delivered the majority of our stuff was damaged and somehow many of our items had been uncrated and or unboxed, including expensive electronics, custom pcs and other items. Our mattress had water damage and our outdoor equipment was also destroyed, the items that were disassemble so they could be put in storage were missing parts. Even the moving crew commented on items no longer being boxed and were damaged.

We filed a report with the moving company to request repairs and or replacement for our damaged items. The paperwork shuffle started and the company refused to send anyone out to look at our damaged items. Instead they had us take pictures and send the pictures to them. Our estimate of damaged items was around 40000, they offered us 5200. We disputed this and went to arbitration, this process took almost a year and supposedly the arbitrator was neutral, however it looked like he did a copy and paste of exactly what the moving company said and the end result was 5200 That didn’t even cover the cost of 1 of my custom pc’s and 2 were destroyed. My high end Rotel stereo equipment destroyed.

The moving company said that we could not prove that it happened during the move….What a joke. A really bad joke. No accountability on the part of the mover and on the part of the “neutral arbitrators”. Remember….these people did not even come to look at our stuff even though we requested this several times

Nov 24, 2023

Hired Unided for a move from Firestone CO. to Rapid City SD. They damaged for brick on the entry to the house when moving out, causing $1,500 in damage. The broke an my mom’s oxygen concentrator. They refused to make the delivery over a week despite the contract. Luckily, a neighbor worked with them. When he found out what was going on, he went and got the tailor himself and brought it and unloaded it with his friends, despite dispatch not wanting him to. A few boxes are missing, including a computer and PS3 box and a box full of tools. We are still waiting on insurance, which they are fighting to deny. DO NOT USE THIS COMPANY

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